Waste Management SFDC Administrator in Windsor, Connecticut
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
To enable our business to expand our lead in a market increasingly enhanced by technology, Waste Management is undertaking a substantial technology transformation. We are seeking talented Information Technology professionals to join the Waste Management team who are motivated to help us transform the way we design, build and use technology. With your skills and experience, we look for you to combine your technical expertise with industry best practices in an effort to align information technology solutions with Waste Management business strategy. I. Job Description
Waste Management, is seeking an experience Salesforce Administrator to support a new Digital Transformation effort within our National Accounts business unit. This Salesforce administrator will be responsible, in coordination with an SI partner & both internal & external stakeholders, for configuration & implementation of a new SFDC Sales & Service Cloud installation. We're looking for a talented individual who is interested in working on a fast paced, fully funded Agile program.
II. Essential Duties and Responsibilities
Job roles & responsibilities include:
Own Salesforce implementation including custom fields and processes Build and maintain Salesforce reports and dashboards to track KPIs develop actionable intelligence and metrics around sales funnel. Act as the go-to Salesforce guru for our organization – helping the team to understand the data in front of them, how to use the tools provided most efficiently and data management of Salesforce records Monitor and manage data integrity while promoting best practices for system usage. Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to the Salesforce release upgrades Apply change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments Manage and configure Salesforce integrations, including custom integrations Manage and configure Salesforce Sales & Service Cloud Proficient in Lightning Platform and capabilities Manages all new user set-ups and deactivation, including transferring ownership of accounts/contacts/opportunities for deactivated users Regularly audits data to uncover data integrity issues and/or opportunities for process improvement Maintains updated system documentation and Salesforce policies/procedures Work effectively individually and with team members toward customer satisfaction and success Participate in daily code reviews to offer insight and ask questions Abide by team coding standards, development processes and best practices Work effectively individually and with team members to achieve customer satisfaction and success. Achieve Salesforce.com certification requirements; Platform Developer I and II. III. Supervisory Responsibilities This job includes no supervisory responsibilities.
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Required: Bachelor's Degree with a Minimum of (3) to five (5) years of previous experience required. An additional four years of related experience may substitute for the Bachelor's degree. A minimum 3+ years experience administering SFDC Preferred: Bachelor's Degree in Computer Science or MIS and 5+ years of previous experience. Prior experience with SFDC, Apttus, and Genesys CTI.
B. Certificates, Licenses, Registrations or Other Requirements Certified Salesforce Administrator essential required. Salesforce Platform Dev I and II certifications desirable.
C. Other Knowledge, Skills or Abilities Required Technical knowledge or skills in one or more of the following is required:
I understand that applying to this job indicates that I have the legal right to work in the United States. I agree to perform physical duties of this position as outlined in the job with or without reasonable accommodations. I understand that if offered the position, I will be required to pass a drug screen.