Marriott Sr. Director, User Experience and Design (Stamford, CT) in Stamford, Connecticut

Job Number 18001DMS

Job Category Sales and Marketing

Location Starwood Above Property, Stamford, Connecticut VIEW ON MAP

Brand Corporate

Schedule Full-time

Relocation? No

Position Type Management

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Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


Reporting to the VP, Digital Consumer-Centered Design, the Sr. Director of User Experience and Design will play a critical role in creating the industry’s best digital guest experiences across Marriott’s brands and channels. The ideal candidate must be able to think strategically, look at the business analytically, obsess about the guest, and implement at mass scale. S/he will work on websites, mobile sites, apps, and on-property digital executions. With a keen focus on data-driven product design from both the travel industry and other key innovators in digital commerce (mobile, Web, voice, connected devices, etc), the Sr. Director will drive digital experiences around the world that deliver revenue growth in Marriott’s digital business and create delight for our consumers in a localized platform. This role will champion experiences across the organization and gather input on key areas of focus from our digital teams as well as key partners in Marketing, Loyalty, Customer Experience, Operations, and IT.


Education and Experience Preferred

  • 4-year degree froman accredited college or university, preferably in design or technology discipline

  • 8+ years of experiencein digital design as a creative, IA, UX, CD, or visual design, with demonstratedleadership in driving segmented and localized experiences across all digital channels

  • 4+ years ofexperience with/at a Top 100 Internet property, measured by traffic, revenue,or growth

  • Must have aminimum of six years in a global online capacity

  • Demonstratedsuccess in managing large-scale, omni-channel digital design and developmentinitiatives

  • Demonstrated comfort with MVT software andprocesses to inform design decisions and segmentation

  • Proven ability to lead and work withcross-functional teams in support of specific business priorities

  • Ability to solve problems quickly, thinkcreatively, and drive speed-to-market delivery, while optimizing consistentlyagainst multiple KPIs

  • Ability to simultaneously manage multipleprojects and resources internally, and effectively collaborate with retainedagencies

  • Demonstrated strong presentation,negotiation, and persuasion skills

  • Thrives in a fast-paced, entrepreneurialenvironment, while maintaining a level of corporate diligence

  • Demonstrates self-confidence, energy, and enthusiasmin leading and influencing teams

  • Proficiency in Adobe Suite, Sketch, AdobeTarget/Monetate, prototyping, design systems, and variable DAM withlocalization


  • Leadthe creation of UX across all devices, while maintaining a high-level ofcustomer research and analysis, feature/flow architecture, wireframes,prototypes, content strategy, visual design, and artifact elimination

  • Havepassionate focus on the needs of the guests and associates around the world

  • Manage severallines of digital UX paths and touchpoints to identify, prioritize, and driveunity and measured improvements

  • Lead efforts to builddigital experiences inside and outside of Marriott to drive innovation in thehospitality and travel industry

  • Partner withProduct to create digital guest experiences and reduce friction in purchasingfunnel

  • Collaborate withproduct, program management, and technology teams in creating improved productdesign, development, and design systems

  • Attract and retainkey design talent and build a culture around innovation, iteration, andcollaboration

  • Working withProduct and CX teams, help define and track UX metrics to inform futureinitiatives and opportunities for improvement

  • Continue to driveemployee engagement by identifying and removing critical organizationalblockers for increased speed to market

  • Develop, refine,and build team through transition to new and innovative design practices

  • Work with Product in defining and prioritizing enhancementsthat support the digital experience and the implementation of thoseenhancements


Building Relationships

Customer Relationships

  • Shows anunderstanding of the needs of different customer/stakeholder segments and drivescollaboration and consensus, with a focus on speed and agility

  • Creates a collaborative,service‐oriented environment and encourages others tobuild strong customer/stakeholder relationships

  • Works with keypartners within Digital, and across other disciplines, to create and optimize UXto drive bookings and guest satisfaction

Global Mindset

  • Creates andcoaches others on promoting an environment where everyone is valued andincluded

  • Champions theCompany culture of service, opportunity, respect, and fair treatment

  • Ensures processesare in place to address concerns related to equity and fair treatment

  • Brings togetherpeople with diverse backgrounds to drive innovation and engagement

  • Establishesdiverse partnerships across the industry, profession, and Company

  • Champions theattraction, development, and retention of a multicultural and multigenerationalworkforce

  • Ensures that allassociates have the opportunity to achieve their full potential

  • Implementsprograms that promote inclusion and engagement

  • Ensures strategiesare in place to promote inclusion, enhance engagement, and maximize businessresults

Strategic Partnerships

  • Builds strongworking relationships across departments and teams

  • Models and coachesothers on creating an open, trusting, and supportive work environment

  • Coaches others onhow their behavior impacts coworkers and the work environment

  • Coaches directreports to work together to set expectations for achieving shared goals

Generating Talent and Organizational Capability

Developing Others

  • Contributes to anenvironment that supports feedback and ongoing development

  • Coaches others byproviding constructive feedback

  • Develops others byidentifying needs and securing resources in area of expertise

  • Buildsrelationships to attract talent and actively recruits candidates with skills inhigh demand

  • Participates inthe hiring process and ensures successful onboarding of new hires

Organizational Capability

  • Continuouslyimproves the structures and processes of program area

  • Puts systems andprocesses in place to manage performance

  • Brings togetherthe appropriate talent levels and mix of skill sets to drive innovation andperformance

  • Establishes thescope of design decision‐making authority

  • Uses meetings andother forums to regularly communicate status of work


Communication and Professional Demeanor

  • Actively listensand uses appropriate communication styles to deliver information in anarticulate, understandable, and engaging way

  • Influences othersto accept a point of view, gain consensus, or take action

  • Keeps leaders informedabout key issues

  • Models and coachesothers on displaying a leadership style that conveys confidence and gainsrespect from others

Leading Through Vision and Values

  • Models, coaches,and holds others accountable for leading ethically and with a high degree ofintegrity

  • Promotes aconvincing and inspiring vision for the direction of the Company, brand, andteam

  • Models and holdsdepartments and project teams accountable for developing and implementingprograms that reflect the Company’s core values

Managing Change

  • Presents the needfor change in a positive way that encourages commitment and action

  • Encourages othersto identify ways to implement desired changes

  • Models and coachesothers on staying calm and focused during stressful situations

  • Models flexibilityand adjusts others’ and own priorities when managing multiple demands

  • Managesstakeholder expectations during change

  • Developsstrategies and provides resources to implement change

  • Takes steps tominimize the stress others feel when change occurs

Problem Solving and Decision Making

  • Models and setsexpectations for offering suggestions and solving complex problems

  • Uses data fromdifferent sources to evaluate alternatives, consider their potential impact,and make decisions

  • Involves keystakeholders to gain agreement and support before making high impact decisions

  • Makes keydecisions and guides others to implement solutions in a reasonable amount oftime

Strategy Development

  • Demonstrates astrong understanding of company, brand, discipline, and program strategies

  • Uses data tothoroughly evaluate opportunities and focuses on those with the greatestpotential business impact

  • Adapts globalCompany and brand strategies into plans that can be implemented within thebusiness to maximize customer/stakeholder satisfaction and profitability

  • Uses data to buildprogram strategies and make the business case for stakeholder commitment

Learning and Applying Professional Expertise

Business Acumen

  • Uses anunderstanding of market dynamics and the business environment to identifyopportunities for improvement

  • Monitors industryand market changes and adjusts priorities as needed

  • Sets department orteam standards and uses key business metrics to evaluate performance

  • Models and coachesothers on making business decisions based on data from a variety of sources

  • Evaluates profitand loss statements, develops operating budgets, and conducts forecasting

  • Demonstrates soundbusiness judgment in addressing resource needs and improving efficiencies whilebalancing associate, customer/stakeholder, and financial results

Continuous Learning

  • Creates anenvironment where learning is valued and encouraged

  • Models and setsexpectations for others to evaluate own and others’ strengths and developmentalneeds

  • Secures resourcesand creates opportunities for self and others to improve performance throughstretch assignments and other professional development activities

  • Models and coachesothers on staying current on industry and discipline trends and holds othersaccountable for using relevant best practices

  • Establishestraining requirements for the team and holds others accountable for meetingtraining goals

Strategy Knowledge

  • Maintains expert UXknowledge and skills and models their use for others

  • Models andpromotes the appropriate use of facilities, equipment, and materials to performthe job

  • Models and coachesothers on maintaining compliance with applicable laws and regulations

  • Buildspartnerships across teams to solve complex issues and improve performance

  • Analyzes unique UXissues, systems, or problems that have broad impact

  • Recommends andcoaches others on UX standards and processes to support work requirements

  • Generates andcommunicates the business case for applying innovative UX solutions that createvalue and/or mitigate risk

Managing Execution

Building a Successful Team

  • Coordinates withother departments and teams and helps clarify the responsibilities of eachgroup

  • Communicates clearexpectations about how departments, teams, and individuals contribute tosuccess

  • Considersassociates’ strengths and team dynamics when assigning work

  • Coaches and holdsothers accountable for establishing team‐buildingstrategies and encouraging cooperation

  • Involves teammembers in making decisions that impact the team

  • Recognizesachievements that support department and team success

Driving for Results

  • Reinforces a team environmentthat encourages accountability, high standards, innovation, and strong businessperformance

  • Works with othersto establish shared and individual goals

  • Monitorsdepartment, team, and individual performance

  • Makes sureassociates are clear on expectations, timelines, and budget requirements

  • Identifies andfocuses on business opportunities that have the highest value for the company

Strategy Execution

  • Helps othersunderstand work requirements by explaining why the work is important and bybreaking down projects into manageable tasks

  • Analyzes team andindividual workload to prioritize tasks and delegate appropriately

  • Identifies andobtains the equipment, materials, personnel, and other resources teams need toaccomplish their work

  • Establishes andcoaches others on processes for monitoring work quality and project milestones

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.