Synchrony AVP, Consumer Banking - Configuration Manager (L11) in Stamford, Connecticut

Job Description:

Role Summary/Purpose:

The AVP, Consumer Banking Platform – Configuration Manager will implement technology solutions in a cost-effective way by determining/managing the requirements of the core banking platform, and communicating them clearly to stakeholders, facilitators and partners. This role will require collaboration with business, IT Teams and vendors for researching, developing and implementing configuration solutions to the Fiserv applications.

Essential Responsibilities:

  • Achieves and maintains a solid understanding of the Consumer Banking technology platform as it relates to business needs- practices, processes and strategy.

  • Performs functional analysis and design, including functional alignment, scope definition and negotiation, and business process design.

  • Work with assigned IT resources to complete activities to Estimate, Plan, Design, Build, Test and implement solutions into production. Able to define and analyze current business processes. Facilitate the definition and design of future state business processes.

  • Function independently in a Project Management capacity and address issues to ensure that projects are completed on time and within budget.

  • Plan and communicate with business/customer, IT Leadership, vendors and other key stakeholders regarding status, milestones, and issue resolution.

  • Review and provide input for high-level design, consider impacts on overall application design, and responsible for detailed configuration/code design.

  • Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts action plans, impact and resolution options.

  • Ability to analyze/use structured problem solving and available tools to quickly evaluate problems, identify root causes, as well as develop action plans, impact and resolution options.

  • Facilitate involvement of business stakeholders for System Integrated Testing (SIT) and User Acceptance Testing (UAT).

  • Analyze and define the impact to the systems environment along with developing a mitigation plan.

  • Assess all projects after completion for positive and negative factors, develop improvement plans, and implement on future projects.

  • Perform other duties and/or special projects as assigned.


  • Bachelor's degree with a minimum 3 years of experience in Information Technology OR In lieu of degree, a High School Diploma/GED and minimum of 5 years of experience in Information Technology.

  • Minimum of 2 years of demonstrated understanding of development methodologies such as Agile or Waterfall.

  • Minimum of 2 years of experience generating screen mockups or visualization of requirements and process maps.

  • Minimum of 2 years of experience in software development to include all phases of the software development lifecycle.

Desired Characteristics:

  • IT project/program management experience within banking or financial institution.

  • Knowledge of Fiserv core banking applications – Signature, Aperio, DocPlus, Nautilus, Connected Teller.

  • Demonstrated strong oral and written communication skills.

  • Proven experience understanding and working within an IT environment, including information flows, applications and infrastructure, and IT road maps.

  • Proven experience applying business objectives and IT delivery capabilities to provide fully integrated solutions.

  • Demonstrated analytical and problem-solving skills.

  • Proven experience documenting functional and nonfunctional requirements and their impact to business objectives along with processes/procedures.

  • Demonstrated experience identifying deviations between current and to-be states and effectively communicating to primary stakeholders.

  • Demonstrated experience defining user acceptance strategies.

  • Demonstrated experience with time management, project prioritization and delivering on time and successfully completed project deliverables for multiple projects simultaneously.

  • Proven relationship building and active listening skills.

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

  • Working remote is an option for well qualified candidates who have shown a strong history of working in that capacity.

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 - 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Information Technology

With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.

Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join Synchrony Financial, you’re joining an organization that recognizes that our people are our greatest asset —every single one of them. That’s why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At Synchrony Financial, we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.