Yale University Technology Training Specialist in New Haven, Connecticut

Position Focus:

The Technology Training Specialist, which is part of Yale Medicine’s Learning & Development team, is responsible for technology training of faculty and staff of Yale Medicine (YM). YM is the clinical practice of the Yale School of Medicine, which is one of the largest academic multispecialty group practices in New England. This role is responsible for the development of programs, content and delivery of training on standard business software applications and EPIC Practice Management applications to support Best Practice Operations for YM Administration and all clinical practices. This is a highly visible position which will partner with Yale Medicine’s business unit managers and leaders to deliver technology training across various job levels and groups.

Essential Duties
  1. The Technology Training Specialist will be adaptable, resourceful, and solution-oriented when challenged by the various nuances of software applications and end-user needs. 2. Based on knowledge, observation and in collaboration with subject matter experts, develop programs and content and deliver training curriculum related to YM Administrative processes/workflows. Develop training scenarios as necessary for classes and testing purposes. Maintain the integrity of the training database data. 3. In collaboration with the Epic core learning program, provide classroom and occasional onsite training to end users on all Epic Practice Management applications and other applications or topics as needed. 4. Develop, implement and maintain user group focus sessions, workshops, or ongoing meetings to reinforce Best Practice workflows. 5. Analyze user needs and create proposals for new training programs or systems. 6. Organize and coordinate classroom schedules with facility, technical resources and third-party vendors. Establish and maintain web content for enrollment and monitoring class sizes, instructors, and informational material provided in advance of class, e.g. parking, and manage communications with users. 7. Utilize the most efficient means of electronic communication to produce and distribute regular training reminders for all YM and affiliate staff, e.g., Tips and Tricks, email blasts and/or newsletter. 8. Collect feedback on training quality and delivery through evaluations and surveys, etc. Assimilate results, develop and report on key performance indicators (KPI). Develop and implement corrective measures to address identified deficiencies. 9. Assist in planning, testing, and implementation of new functionality. This may include customizations of software to meet YM needs, producing documentation and training all end users on the final product. 10. Keep current in emerging training technologies, advancements and strategies through involvement in professional organizations, seminar attendance, user group meetings and research.
Required Education and Experience
  1. Bachelor’s degree in business, human resources, organizational communication, or related field. 2. 3-5 years of experience designing, developing, delivering, and evaluating technology training development, operations training, and performance improvement initiatives. 3. Strong working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
Required Skill/Ability 1:

Strong teaching and facilitation skills with groups of various sizes and sessions of varying lengths.

Required Skill/Ability 2:

Strong instructional design and needs assessment skills to create training materials and other forms of training delivery assets.

Required Skill/Ability 3:

Proven ability to quickly learn new technologies, applications, industry concepts / terminology.

Required Skill/Ability 4:

Strong attention to detail and outstanding self-initiative, personal accountability, and follow through.

Required Skill/Ability 5:

Excellent verbal, written, presentation, and communication skills. Proven ability to develop and maintain outstanding customer service throughout the organization and deliver exceptional service to all internal customers.

Preferred Education, Experience and Skills:

Master’s degree in adult education, instructional design, organizational development, HR, or related field. Experience using Adobe Captivate, Articulate Storyline, Video Editing software, etc. Experience working in hospital and healthcare environments. Experience providing training on business software applications and EMRs. Experience using EPIC or other EMR is highly desired.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit www.yale.edu/hronline/careers/screening/faqs.html for additional information on the background check requirements and process.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University’s Title IX Coordinator, at TitleIX@yale.edu, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: ocr.boston@ed.gov.

Original Posting Date: 17-May-2018

Supervisory Organization: Clinical Affairs - YP Administration

Posting Position Title: Technology Training Specialist

Bargaining Unit: None - Not included in the union (Yale Union Group)

Time Type: Full time

Duration Type: Regular

Compensation Grade: Administration & Operations

Compensation Grade Profile: Manager; Program Leader (24)

Work Location: Medical School Campus

Worksite Address: 300 George Street New Haven, CT 06511

Work Week: Standard (M-F equal number of hours per day)

Total # of hours to be worked: 37.5

Drug Screen: No

Health Screening: No

Note: Yale University is a tobacco-free campus