Travelers Dir, Operations in Hartford, Connecticut
Primary Job Duties & Responsibilities:
Participates and/or initiates long and short term business strategies for respective function (field, service centers, HOO) to continually enhance operational effectiveness enabling a competitive edge. Continually monitors activities of competition and acts appropriately to position the organization out in front. Drive initiation, planning, approval process and execution of new or existing projects and initiative that impact Field Regional offices, Service Centers, working with PMO, HO Senior Leadership, Finance, etc. to overcome obstacles and expedite project process. Assesses current systems, best practices, quality, service and staff making adjustments to ensure operations stays in line with Business Insurance partner initiatives. Partner with business areas to develop and implement operational and policy service strategies, policies and best practices. Ensure effective utilization of these strategies, policies, etc. Review and analyze financial and operational results to monitoring operational effectiveness (i.e. timeliness, productivity, quality, Voice of the Customer etc.) taking corrective action as necessary. Provide analysis of management information to respective stakeholders working with them on tactical and strategic measures needed to improve results. Act in a collaborative capacity with Field Operations, etc. to resolve problems/issues quickly. Establish priorities and make workflow decisions. Assure that our contractual commitments are met. Manage and direct the effective implementation of new technologies and the utilization of existing systems. Deploy systems, workflow, best practices, etc. changes and enhancements ensuring adequate training, communications and support. Establish and maintain positive and productive relationships through on-going dialogue with , Field and Home Office leadership team. Meet with them to assess operations performance and identify/resolve issues/problems. Perform all necessary staff management functions to support profit, growth and expense management goals. Perform other duties as assigned.
Job Opening ID:
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
Job Specific & Technical Skills & Competencies:
Clearly expresses ideas orally and in writing. Listens to and understands others. Shares information and maintains confidentiality. Leadership: Clearly expresses ideas orally and in writing. Listens to and understands others. Shares information and maintains confidentiality. Strategic Vision: Can understand organizational goals and seeks opportunities to better attain them. Thinks creatively and offers innovative approaches to enhanced operational effectiveness. Customer Focus: Identifies customers needs and takes appropriate action to meet those needs. Acts with a sense of urgency. Alliance Building: Builds a winning team. Establishes strong coalitions and networks both within and outside of the division. Works effectively with all levels and can easily build new relationships. Management: Hires competent performing people. Takes responsibility for decisions and actions. Manages own work and directs the work of others. Challenges employees to take responsibility for their performance and their development. Understands account support/services and responds to all related issues, concerns and problems to achieve desired goals. Technical Knowledge: Demonstrates specific policy service and operational skills necessary to achieve established and stretch business goals. Evaluates business condition and translates the solution into a manual and/or automated process. Business Knowledge: Clearly demonstrates specific knowledge requirements related to Premium Audit services as defined by the Operations Division.
Reports to Second Vice President, or Vice President in an operations area.. Acts as a key player in establishment and execution of strategic and tactical operational initiatives. Directs a team dedicated to support of an Operations initiative or field organization, driving resolution of problems, change in strategic direction, optimization of operational effectiveness, communication, compliance, quality, service, productivity, systems rollout, education/training coordination, liaison activities between these entities and other Business Insurance entities. Assure all related activities are delivered in a manner consistent with customer service and expense management focus. Accountable to oversee and optimize operational effectiveness throughout the field and home office operations. Participates and/or initiates strategic, as well as the tactical, policy, workflow and performance standards development/implementation.
Education, Work Experience & Knowledge:
Bachelor's degree preferred. Demonstrated ability to support or manage and implement project tasks/projects. Demonstrated ability to influence and leverage behavior for benefit of the project. Demonstrated ability to work independently and in a team environment. Demonstrated ability to manage and implement projects. Ability to set clear direction by defining goals and priorities. Ability to evaluate and support the business needs. Solid verbal and written communication skills. Solid business knowledge. Management of staff. Training and development experience or education.
Five years work experience in Finance, Operations or Collections required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Hartford - Connecticut - United States
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.